In a busy outpatient clinic, you have to make the most of every moment. Nuance Healthcare solutions can bring efficiency to every aspect of your documentation process. Streamline and secure document capture to improve content and speed access to information. Measure and assess quality to support compliance and reimbursement. And enhance the overall health of your practice.
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For the health of your practice and the care of your patients.
Powered by artificial intelligence and machine learning, Nuance solutions help you refine your documentation process, capture a complete patient story and monitor the health of your practice. Measure and improve operations, adhere to regulatory and compliance requirements, enhance the physician experience, and, most importantly, drive better patient outcomes with tools tailored for the clinic environment.
Nuance simplifies clinical documentation by accurately translating the physician's voice into a rich, detailed clinical narrative. And because no two patients are the same, Nuance provides unrivaled choice in voice-driven documentation solutions. This gives clinicians the flexibility to use the best method to capture the best content for every case. Customizable workflows and templates designed specifically for ambulatory clinics follow clinicians wherever they go, presenting a familiar user experience and speeding document creation. Our mobile applications mean your clinicians can document anytime, anywhere. As a result, you can expect them to be 30 percent more productive and shorten their workday by up to two hours — and still have more time with patients.
Quality & compliance
Electronic health records (EHRs) promise to help your practice support regulatory compliance and assess the quality of care. But your EHR is only as effective as the data that goes into it. Nuance voice-driven documentation methods integrate directly with the EHR to improve usability, boost adoption, and give your practice the rich, reliable data it needs. Downstream, you can accurately measure, track, analyze, and benchmark your performance and validate your compliance program through external audits. Regardless of your specialty, Nuance solutions provide the enhanced quality metrics reporting you’ll need to prove your outcomes and attestation requirements are being met.
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The reimbursement you receive should be as reliable as the care you give. Being able to provide accurate and complete documentation can make all the difference. Nuance solutions make it easy to capture the right amount of the right information at the point of care—allowing you to shorten billing cycles and reduce claim denials. In addition to helping increase your revenue, our cloud-based solutions require less capital investment, demand fewer IT resources, take up less space, and update automatically—resulting in significant cost savings for clinics without the time and staff to support bulky hardware installations.
Care for your patients, providers, and practice.
Streamline the clinic workflow
In an ambulatory practice, 30 percent of all patients spend 10 minutes or less with physicians. Skirt Boutique Boutique leisure leisure Casual Alfani RHXxqSSw and machine learning to improve the speed and accuracy of clinical documentation and help clinicians make the best use of their time. Our solutions provide increased accessibility to information, more efficient coding, and faster access to diagnostic images. In short, clinicians can save up to 45 percent on documentation time and improve quality scores up to 36 percent.
A healthier practice
It only makes sense: when clinicians are more satisfied at work, their patients are more satisfied with their care. And happy patients are return patients. Nuance helps clinicians spend less time and effort on documentation so they can spend more time on patients. That’s why 97 percent of physicians who use Nuance recommend it to a colleague or peer. And the benefits don’t end there. By helping clinicians capture higher quality documentation more quickly and easily, Nuance solutions help your clinic meet reporting requirements, reduce claim rejections, cut transcription costs, shorten billing cycles, and provide quicker access to information.
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With thousands of clinics and tens of thousands of physicians using our transcription platform, we understand every practice, every specialty, every clinician, and every patient is unique. That’s why our solutions are built with flexibility in mind. From application settings to document structure to template content, administrators and providers can customize their documentation environment to serve their individual needs and be as efficient as possible. Our voice-enabled EHR and mobile documentation apps go everywhere clinicians do. And they can do it all with a single voice profile that follows them across a wide range of apps, workflows, and devices.
A 100% “true” cloud platform
Nuance knows its way around the cloud and now you will too. Our solutions support all the devices, platforms, and applications you need for the hospital, clinic, and home. Only Nuance offers the benefit of no on-site servers, optimized virtualization support and business continuity backed by Microsoft’s industry leading Azure hosting infrastructure with HITRUST CSF certification. And because it doesn’t require maintenance, upgrades, or scalability chores, limited IT resources are required.
Security and stability
At Nuance, we don’t take chances with documentation. That’s why our cloud solutions feature 99.95 percent uptime and run on geographically dispersed, active-active, redundant data centers. They also feature geo-location routing and global load balancing for true elastic computing. Speech data is sent securely over 256-bit encryption channels using TLS protocols into the EHR. And by leveraging cloud-computing services hosted by Microsoft Azure, we’re able to focus on delivering solutions with world-class features.
Deep EHR partnerships
Embedded in all major EHR platforms, Nuance is the industry’s go-to speech platform. But we couldn’t do it alone. Believing that collaboration is the backbone of innovation, we partner with more than 150 EHR and health technology leaders, including the top ambulatory EHRs. This enables us to provide Dragon Medical in all major EHRs and leading web and mobile apps from Noise Silence and Romper Boutique winter q6wtFx54cgCerner,athenahealth,MEDITECH, and eClinicalWorks. But most of all, it helps us to improve the clinician experience.
Improve the health of your clinic from head to toe.
Just like your patients, the health of your practice is about more than what you can easily see. Nuance solutions provide visibility into every aspect of the clinic environment—from clinician documentation, coding, quality, medical and document imaging. Use them all to meet compliance and financial requirements—without losing focus on what matters most.
Nuance speech recognition solutions translate the doctor’s voice into a rich, detailed clinical narrative with up to 99% accuracy out of the gate. Because Nuance integrates seamlessly with the EHR, these industry-leading applications are a smart way to address your long-term strategies of driving EHR adoption, reducing transcription costs, and increasing clinician satisfaction.
Whether you want to capture your doctor’s narrative locally or leverage the power of the cloud, Dragon Medical offers a variety of options that work—and all of them feature fast and responsive clinical speech recognition with end-to-end security. And it’s as good for your bottom line as your clinicians—single solution and bundled pricing give you the benefit of a predictable documentation costs over time.
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The Vincari Surgical Computer-Assisted Physician Documentation (CAPD) solution streamlines operative report and procedure note documentation. In less than 90 seconds, a highly detailed and compliant report is created and is immediately available in the EHR for the entire care team to reference. In parallel, a copy is distributed to referring physician practices and an automated charge capture report, complete with suggested CPT and ICD-10 codes, is sent to the surgeon’s practice for coding and billing. Retrospective CDI and coding queries are reduced, accelerating the revenue cycle and ensuring appropriate reimbursement.
Relieve clinicians of their most time consuming administrative task when virtual medical scribes use information obtained from patient encounter recordings to create high-quality, compliant clinical documentation in the EHR on their behalf. With Virtual Scribing Services, clinicians maximize their efficiency to keep pace with their patient workload, provide patient-focused care and enjoy more free time.
There are still times when medical transcription is the most efficient way to document the patient story. That’s why Nuance offers clinicians the option of using our transcription platform or outsourcing to us completely. Either way, because our solutions are built on our industry-leading clinical language understanding technology, 90 percent of the dictated volume is computer processed. Transcriptionists only have to edit—decreasing turnaround time while reducing human error.
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Outsourcing transcription to Nuance gives you peace of mind. Already processing 5 billion lines of transcription annually, we can free up valuable time for your department to focus on other priorities.
As regulatory and coding requirements change—and as you continue the transition to value-based care—it’s essential that your coded claims comply with the latest regulations. To ensure you get appropriate reimbursement in a timely manner, Nuance coding solutions accurately and completely reflect the appropriate level of care provided. And to simplify the billing process, our coding solutions fully support inpatient, outpatient, and physician coding needs.
The latest outpatient-focused clinical and coding references and regulatory updates are fully integrated and searchable to make it easy and fast for coders to accurately and completely code outpatient encounters. NCD/LCD edits are updated monthly and HCC indicators provide insight into codes that meet HCC criteria.
Coding Audit, Compliance, & Education Services
Increase documentation and ICD-10 coding accuracy for physicians, clinicians and coders. Focused coder education is available for physician and facility coding and hierarchical condition categories (HCCs).
Keep your team focused on improving patient care, not struggling with data. Clintegrity Quality Management Solutions deliver rich, reliable quality information in real-time so you can improve patient care and financial performance.
Tracks, analyzes, and benchmarks your performance data to improve clinical and financial performance and generates performance reports easily for multiple stakeholders.
A web-based healthcare incident reporting and patient safety management system. Use it to support all your risk and safety initiatives.
Physician Quality Reporting Capabilities
Available with the CMS-approved Alpha II Registry. It’s a secure, integrated, web-based solution designed to meet every physician practice’s reporting needs.
Patient Safety Organization Reporting
Focuses on patient safety and quality improvement efforts. It gives you peace of mind if you’re concerned about losing the protection of data confidentiality or are fearing discovery in the case of potential litigation.
Nuance offers the industry’s most widely used ways to access, interpret, and create diagnostic imaging reports. To help you better coordinate care, our PowerShare Network provides easy access and HIPAA-compliant sharing of images and imaging data.
PowerShare Image Sharing is a medical imaging exchange network. It helps facilitate better quality patient care, improved operational efficiency, increased referrals and greater collaboration. And it’s optimized for medical imaging sharing for large, specialty or multi-specialty clinics. PowerShare enables secure access to a patient’s images, without need of a CD. Smaller ambulatory clinics pay nothing to send images to the larger organizations that subscribe to the PowerShare Network.
For even more coordinated care, high-volume surgery centers can take advantage of our partnership with Stryker. By combining the Stryker SDC3 HD Management system with the PowerShare Network, surgeons, extended teams, and patients have an optimized way to access and share high-definition surgical images. Surgeons can use the platform to embed their final reports—including surgical images. Patients can view their labeled surgical images and vital post-operative instructions through a secure PowerShare login.
PowerScribe 360 Reporting
Looking to bring the power of speech-driven clinical documentation to your imaging department? PowerScribe 360 Reporting is a real-time radiology reporting platform designed for high-volume ambulatory environments that share radiology resources or reading groups that serve ambulatory facilities. For high volume facilities, PowerScribe 360 Reporting is a fast and cost-efficient way to generate high quality actionable reports.
Nuance Document Imaging solutions feature all the administrative, physical, and technical safeguards necessary to comply with HIPAA requirements and protect patient health information. As a result, your ambulatory practice has an additional layer of security and control for its existing clinical, financial and administrative documentation processes.
As care increasingly shifts toward an ambulatory setting, effective population health management strategies are becoming essential for success. With Nuance Quality and Risk Adjustment, physicians and coders can capture a broader picture of each patient’s chronic conditions, looking beyond the obvious to create a more coordinated, proactive, and compliant practice. In-workflow intelligence delivers context-aware, personalized clinical guidance at the point of decision making. This approach ultimately leads to better planning, treatment, and patient care, as well as appropriate reimbursement. Patient-focused, just-in-time intervention management enables:
Proactive targeting of chronic conditions with high-risk patient scheduling
Efficient presentation of opportunities to providers
Improved documentation of care
Enhanced communication between caregivers
Improved HCC capture rates
Greater accuracy of Risk Adjustment Factor (RAF) score
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1st to market
with innovations in cloud-based speech recognition, mobile transcription solutions, and computer-assisted physician documentation.
active cloud users per month connect to Nuance solutions using more than 12 billion connected devices including TVs, cars, watches, thermostats, home security systems, clinical documentation solutions, and more.
clinics, hospitals, and IDNs leverage Nuance healthcare solutions in the cloud.
In their own words: What customers are saying
Our providers’ dictation patterns are very different and Nuance gave us the ability to customize each physician’s process to their own style, while still improving efficiency and reducing the overall spend.
Jason McCormick, Process Improvement Manager
Campbell Clinic Orthopedics
It was important that this new solution support complex, high velocity clinical workflows, not only to improve physician productivity, but also to improve documentation accuracy and quality. Nuance Velocity can deliver these advantages with the added value of Smart Templates, which use dynamic prompts to guide the physician through the documentation process.
William Whelehan, Purchasing Director
Illinois Bone and Joint Institute
Dragon Medical One is the same great Nuance product that I'd come to trust over the years, but more powerful, more versatile, more reliable. It's agnostic of the machine, agnostic of the EHR, and offers great data portability. More importantly, it allows me to have improved clinical efficiency.
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Colorado Center for Reproductive Medicine (CCRM) New York